Frequently asked questions.

We are open 7 days a week, with walk-in hours that vary by day, and we are on call 24/7 for emergencies. You can see the full daily opening hours on our contact page, or call 04 259 8688 to check availability before you visit.

Fill in the form online or contact us by phone or email; if you would like to speak to someone directly, calling is best. Have your pet’s name, age, breed, and any concerns ready so we can prepare, then we agree a convenient date and time and confirm the appointment with you.

We primarily care for dogs and cats, with medical services, vaccinations, surgery, dental care, and wellness visits. We also see small mammals such as rabbits, guinea pigs, hamsters, and ferrets, as well as birds and, in many cases, reptiles and amphibians. Contact us to confirm we treat your specific pet.

It depends on the vaccine, your pet’s age, lifestyle, and local rules. Puppies and kittens start their primary series around 6 to 8 weeks and continue every 3 to 4 weeks until about 16 weeks, covering diseases such as rabies, distemper, and parvovirus. Adults then need boosters, usually annually or every 3 years depending on the vaccine. Our vet will set a schedule based on your pet’s needs.

Stay calm, as pets sense stress. Call us to explain the situation and follow the guidance we give over the phone; we are on call 24/7 for emergencies. Keep our number and address handy, and head to the clinic when advised. Call 04 259 8688.

Follow the pre-surgical instructions our vet provides, including any fasting or dietary restrictions. Tell us about any medications or supplements your pet takes so we can advise whether to adjust them, and arrange calm transport to and from the clinic on the day.

Recovery depends on the procedure and the individual pet. Many routine procedures such as spay, neuter, or minor soft tissue surgery are same-day discharge, while complex cases may need overnight hospitalisation and a longer healing period. We give you specific aftercare guidance at discharge.

Book regular wellness exams at least once a year so problems are caught early, keep vaccinations and parasite prevention up to date, maintain a healthy weight and diet, care for your pet’s teeth, and provide regular exercise and mental stimulation.

We do not currently offer boarding, but we are happy to recommend trusted local boarding facilities, professional pet sitters who can visit or stay at your home, and in-home boarding options with other pet owners.

Contact us by phone or email with your pet’s name, the medication, and the dosage, and have the prescription label handy if you can. We will confirm the refill and let you know if your pet needs a check before we dispense it.

We accept cash and major credit and debit cards, including Visa, Mastercard, and American Express. In certain cases we may offer payment plans for larger expenses, subject to our policies and approval.

Yes. Costs vary with the service, your pet’s size and species, and any additional treatments or medication, so it is best to contact us for an accurate, up-to-date estimate based on your pet’s needs. We will explain any additional fees, such as examination charges, diagnostics, or follow-ups.

We recommend a dental exam once a year so our vet can assess oral health and spot early signs of dental disease. Professional dental cleanings, performed under general anaesthesia, are scheduled based on your pet’s age, breed, and dental condition.

We offer in-house blood tests such as complete blood counts and biochemistry panels, urinalysis, and imaging including digital X-ray and ultrasound, along with skin and ear cytology. Most results are available the same visit so treatment can begin quickly.

Ask our vet to confirm your pet’s ideal weight and nutritional needs, then follow their guidance on portion sizes and feeding frequency rather than free-feeding. Combine a balanced diet with regular exercise, and use wellness visits to track your pet’s weight over time.

Observe your pet and note any changes in behaviour, appetite, drinking, or mobility, then contact us as soon as possible to describe the symptoms. We will advise the next steps; during clinic hours call us directly, and for urgent problems call 04 259 8688, as we are on call 24/7 for emergencies.

Yes. Our team speaks both English and Arabic, so you can discuss your pet’s health, diagnosis, and treatment in whichever language feels most comfortable. Clear, unhurried communication matters to us, and being able to explain things in your own language helps you make confident decisions and keeps your pet’s visit as calm and stress-free as possible.

Yes. We support pets travelling out of Dubai with the health checks, vaccinations, and documentation that many destinations require, including an export health certificate. Requirements vary by country and can take time to arrange, so please contact us well ahead of your travel date. You can read more about the process on our pet travel and export page at /pet-travel-export-dubai/.

Yes. We offer microchipping, a quick and lasting form of identification, and can help with Dubai Municipality pet registration, which is required for cats and dogs in the emirate. A microchip is also needed for travel and greatly improves the chances of reuniting a lost pet with its family. Learn more on our microchipping and registration page at /pet-microchipping-registration-dubai/.

Often, yes. We keep time for urgent cases and always try to see unwell pets as soon as possible, and we are on call 24/7 for emergencies. Availability varies by day, so the best step is to call 04 259 8688 or message us on WhatsApp, and we will find you the earliest suitable slot.

We are at 31 61B Street, Al Garhoud, Dubai, a convenient location that is easy to reach from across the city. There is parking nearby for visitors. If you are unsure of the route, call 04 259 8688 and we will guide you, or see the map and directions on our contact page.