FAQ

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1. What are your clinic's operating hours?

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2. How do I schedule an appointment for my pet?

1. Fill the form online or Contact us by Call or Email.
If you prefer to speak to someone directly, calling would be the best option.

2. Provide Pet Information: Be prepared to provide basic information about your pet, such as their name, age, breed, and any specific issues or concerns you would like to address during the appointment. This will help us better understand your needs and prepare for the visit.

3. Select an Available Date and Time: Work with us to find a mutually convenient date and time for the appointment. We will provide you with options based on their availability.

4. Confirm the Appointment: Once you have selected a date and time, confirm the appointment with the clinic staff. We may ask for your contact information to ensure we can reach you if there are any changes or updates to the appointment.

It’s always a good idea to schedule appointments in advance, especially for routine check-ups or non-urgent matters. However, if you have an emergency situation, let us know immediately, as we will try to prioritise it.

3. What types of animals do you provide veterinary services for?

While most veterinary clinics primarily focus on dogs and cats, we also provide care for other animals, including:

1. Dogs: We commonly treat dogs of all breeds and sizes. We offer medical services, vaccinations, surgeries, dental care, preventive care, and general wellness visits.

2. Cats: We are well-equipped to provide comprehensive care for cats. This includes vaccinations, spaying/neutering, dental care, surgeries, parasite control, and routine check-ups.

3. Small Mammals: We offer services for small mammals, such as rabbits, guinea pigs, hamsters, gerbils, and ferrets. We may provide medical care, dental services, preventive care, and surgical procedures specific to these animals.

4. Birds: Avian veterinary clinics specialize in the care and treatment of birds, including parrots, cockatiels, canaries, and other pet bird species. We offer services like wing clipping, beak and nail trims, nutritional counseling, and treatment for common bird health issues.

5. Reptiles and Amphibians: We have expertise in caring for reptiles and amphibians, such as turtles, snakes, lizards, and frogs. We provide wellness exams, nutritional guidance, parasite control, and treatment for common reptile and amphibian health conditions.

We recommended you to contact us to inquire about the specific animals we treat and the services we offer.

4.How often should my pet receive vaccinations?

The frequency of pet vaccinations can vary depending on the specific vaccine, the age of your pet, their lifestyle, and local regulations. Generally, vaccinations for pets are given in a series of initial shots (known as the primary series) to build up their immunity, followed by regular booster shots to maintain protection.

For puppies and kittens, the initial vaccination series typically starts around 6-8 weeks of age and continues every 3-4 weeks until they are around 16 weeks old. This primary series usually includes vaccinations for diseases such as rabies, distemper, parvovirus, and adenovirus.

After the initial series, most vaccines require boosters to maintain immunity. These boosters are usually given annually or every 3 years, depending on the vaccine and local regulations. Different vaccines have different recommended schedules, so it’s important to consult with your veterinarian for specific guidance.

Additionally, some vaccines may be recommended based on your pet’s lifestyle and risk factors. For example, if your dog frequently interacts with other dogs in boarding facilities or dog parks, they may need additional vaccinations like Bordetella (kennel cough) and canine influenza.

It’s essential to have regular check-ups with our vets who will assess your pet’s individual needs and provide a personalized vaccination schedule based on their age, health, and lifestyle. We will also keep a record of your pet’s vaccinations and notify you when boosters are due.

5. What should I do in case of a pet emergency outside of your clinic's operating hours?

It is important to be prepared and know what steps to take. Here are some actions you can consider:

1. Stay Calm: It’s crucial to remain calm and composed during a pet emergency. Your pet can pick up on your stress, which may escalate the situation further. Stay focused and try to keep your pet as comfortable as possible.

2. Contact our Emergency Number.
Keep our contact information handy, such as our phone number and address. Call us to explain the situation and ask for guidance on what to do next.

3. Follow our advice, as we may provide immediate guidance over the phone on how to stabilize your pet or whether they need to be brought in right away. Follow our instructions carefully.

4. Transport Your Pet Safely: If you need to take your pet to the clinic, ensure safe transportation. Use a secure pet carrier or wrap them in a blanket to avoid further injury or discomfort. If possible, have someone assist you during transportation.

5. Gather Relevant Information: Collect any available information about your pet’s symptoms, recent medical history, and any medications they may be on. This information will be helpful for our vet.

6. Stay in Communication: Keep ua informed about your estimated arrival time if you need to transport your pet to their facility. This can help us be more prepared for your arrival.

6. How do I prepare my pet for surgery or a procedure?

Preparing your pet for surgery or a procedure is important to ensure their safety and smooth recovery. Here are some steps you can take to prepare your pet:

1. Follow Pre-Surgical Instructions: Our vet will provide specific instructions to prepare your pet for surgery or a procedure. Follow these instructions carefully, including any dietary restrictions or fasting requirements.

2. Discuss Medications: Inform us about any medications or supplements your pet is currently taking. We will let you know if you need to adjust or temporarily stop giving any medications prior to the procedure.

3. Fasting: Depending on the procedure, your pet may need to fast for a specific period of time beforehand. This typically involves withholding food for about 8-12 hours and water for 2-4 hours prior to the surgery. Follow our veterinarian’s fasting instructions to avoid any potential complications.

4. Comfortable Environment: Create a comfortable and quiet area for your pet to rest and recover after the surgery or procedure. Make sure they have a soft bed, litter box for cats, and access to fresh water.

5. Exercise and Mental Stimulation: Engage your pet in physical exercise and mental stimulation prior to the procedure to help release excess energy and reduce anxiety. This can include walks, playtime, or interactive toys.

6. Follow Pre-Anesthetic Instructions: If anesthesia will be used during the procedure, our vet may provide specific instructions regarding pre-anesthetic care. This may include restrictions on food and water intake, as well as any additional medications or preparations required.

7. Arrange Transportation: Ensure you have a safe and comfortable means of transporting your pet to and from the veterinary clinic. Use a secure carrier or restraint system, especially if your pet may be groggy or disoriented after the procedure.

8. Communicate with us: If you have any concerns or questions about the procedure or the preparation process, don’t hesitate to communicate with us. We can provide guidance and address any specific concerns related to your pet.

Remember, each procedure may have its own unique requirements, so it’s important to follow our veterinarian’s instructions specific to your pet’s surgery or procedure. We will provide you with the most accurate and appropriate guidance based on your pet’s individual needs.

7. How long is the recovery period after a surgical procedure?

How long is the recovery period after a surgical procedure?
The recovery period after a surgical procedure can vary depending on the type of procedure performed and the individual pet. Here are some general guidelines regarding the recovery period:

1. Overnight Hospitalization: Some surgical procedures may require overnight hospitalization, especially if they are complex or require close post-operative monitoring. In these cases, your pet may need a longer recovery period for proper healing.

2. Same-Day Procedures: Many routine surgical procedures, such as spaying/neutering or minor soft tissue surgeries, are often performed as same-day procedures. The recovery period for such procedures typically ranges from a few days to a couple of weeks.

3. Time at the Veterinary Clinic: After surgery, your pet may need to stay at our clinic for a few hours or the rest of the day for monitoring and initial recovery. Our staff will observe their vital signs, administer necessary medications, and ensure they are stable before being discharged.

4. Activity Restriction: Our vet will provide specific instructions on activity restriction to prevent complications and promote proper healing. This may include restrictions on exercise, jumping, running, or certain activities for a specified period of time. The length of activity restriction can vary, but it typically ranges from 7 to 14 days or more.

5. Post-Operative Care: You may need to administer medications (such as pain relievers or antibiotics) as prescribed by our vet. Follow any wound care instructions provided, and keep the surgical site clean and protected as directed.

6. Follow-Up Appointments: We may schedule one or more follow-up appointments to assess your pet’s healing progress and remove any sutures or staples if necessary. These appointments are essential to monitor the recovery and address any concerns.

It’s important to note that every pet is different, and the recovery period can vary based on their overall health, age, and the specifics of the surgical procedure.

8. How can I prevent common health issues in my pet?

How can I prevent common health issues in my pet?

Preventing common health issues in your pet involves a combination of proactive measures and regular veterinary care. Here are some key steps you can take to help keep your pet healthy:

1. Veterinary Exams: Schedule regular wellness exams for your pet, at least once a year or as recommended by our vets. These exams allow the vet to detect any potential health issues early on and provide appropriate preventive care.

2. Vaccinations: Keep your pet’s vaccinations up to date. Vaccines protect against common infectious diseases and can significantly reduce the risk of illness.

3. Parasite Prevention: Use appropriate preventive measures to protect your pet from fleas, ticks, heartworms, and other parasites. This may include topical or oral medications prescribed by your veterinarian.

4. Proper Nutrition: Feed your pet a balanced and appropriate diet based on their life stage, breed, and any specific health considerations. Consult with us to determine the most suitable diet for your pet’s needs.

5. Regular Exercise: Provide regular exercise and mental stimulation for your pet. Physical activity helps maintain a healthy weight, strengthens muscles, and stimulates their mind. The amount and type of exercise will depend on your pet’s age, breed, and overall health.

6. Dental Care: Dental health is vital for your pet’s overall wellbeing. Implement regular dental care practices, including brushing your pet’s teeth, offering dental treats or toys, and scheduling dental cleanings at the veterinary clinic as recommended.

7. Spay/Neuter: Consider spaying or neutering your pet. Besides preventing unwanted litters, these procedures offer health benefits and can reduce the risk of certain cancers and behavior issues.

8. Grooming and Hygiene: Regular grooming, including brushing, bathing, nail trimming, and ear cleaning, can help maintain your pet’s coat and overall hygiene. It also provides an opportunity to detect any skin issues or abnormalities.

9. Safe Environment: Create a safe and pet-friendly environment in your home. Remove potential hazards, keep toxic substances out of reach, and secure the area to prevent accidents or injuries.

10. Observing Behavior Changes: Be attentive to any changes in your pet’s behavior, eating habits, or bathroom routines. Report any concerning signs or symptoms to us promptly.

Remember, each pet is unique, and their healthcare needs may vary. Regular communication with our vet is essential for tailored guidance and personalized preventive care for your pet’s specific needs.

9. Do you offer boarding services for pets?

Do you offer boarding services for pets?

At the moment we do not offer boarding services for the pets, but we can happilly reccomend you:

1. Local Boarding Facilities.

2. Pet Sitting Services: We can reccomend you professional pet sitters who can visit your home and provide care and companionship in your absence. Pet sitters can offer daily visits, overnight stays, or live-in care, depending on the pet’s needs.

3. In-Home Boarding: Connect with other pet owners and get in touch with them.

10. What should I do if my pet needs medication or prescription refills?

What should I do if my pet needs medication or prescription refills?

If your pet needs medication or prescription refills, here are steps you can take:

1. Contact us and inform us about your pet’s medication needs or prescription refills. You can call us directly or send an email if that is their preferred mode of communication.

2. Provide Necessary Information: Be ready to provide essential details about your pet, such as their name, the medication they need, the dosage, and any other relevant information. If you have the prescription bottle or label, have it accessible for reference.

3. Follow our Protocol: we have a specific protocol for medication refills. We may require a certain amount of notice and may have policies regarding prescription refills. Follow our instructions and adhere to our protocol.

4. Confirm Appointment or Consultation: Some medications may require a veterinary consultation or a follow-up appointment to assess your pet’s condition and determine if a refill is appropriate. If needed, we will schedule an appointment to discuss your pet’s medication needs with our veterinarian.

5. Keep Medications Stored Properly: Once you have the medication or prescription refill, ensure proper storage according to the instructions provided. This may include keeping it at a certain temperature or protecting it from light or moisture.

Always follow our veterinarian’s instructions regarding medication administration, dosage, and timing for your pet. If you have any questions or concerns about your pet’s medication or prescription refills, don’t hesitate to contact us for clarification or guidance.

11. What payment options are accepted at your clinic?

1. Cash: It is recommended to have the exact amount or sufficient cash on hand when paying for services.

2. Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express. This provides a convenient and secure payment method for clients.

3. Pet Insurance: We are looking into it.

4. Payment Plans: In certain cases, we may offer payment plans for larger expenses. This arrangement allows clients to spread out the cost of treatment over a specified period, subject to the clinic’s policies and approval.

12. Can you provide estimates for the cost of veterinary services?

The cost of veterinary services can vary widely depending on factors such as the type of service, the size and species of the pet, and any additional treatments or medications required.

To obtain accurate and up-to-date cost estimates for veterinary services, it’s best to contact us directly. We can provide you with specific pricing information based on your pet’s needs and the services you require.

There might be potential additional fees, such as examination fees, diagnostic tests, medications, or follow-up appointments. This will give you a comprehensive understanding of the overall cost of the veterinary services you may require.

Contacting us directly will ensure that you receive the most relevant and up-to-date pricing information.

13. How often should my pet have dental cleanings or oral check-ups?

The frequency of dental cleanings and oral check-ups for pets can vary depending on several factors, including the age, breed, overall health, and dental condition of your pet. Here are some general guidelines:

1. Annual Dental Exams: It is recommended to have a dental exam conducted by our veterinarian once a year. During the exam, our vet will assess your pet’s oral health, check for any signs of dental disease, and discuss any necessary treatments or preventive measures.

2. Dental Cleanings: Dental cleanings, also known as dental prophylaxis, are typically performed under general anesthesia to thoroughly clean and examine your pet’s teeth and gums. The frequency of dental cleanings may vary depending on your pet’s individual needs. Some pets may require cleanings every 6-12 months, while others may need them less frequently. We will provide tailored recommendations based on your pet’s dental health.

3. Signs of Dental Issues: Keep an eye out for signs of dental problems in your pet, such as bad breath, difficulty eating, excessive drooling, discolored teeth, inflamed gums, or tartar buildup. If you notice any of these signs, it’s important to schedule a dental exam and follow any recommended treatments or interventions promptly.

4. Home Dental Care: In addition to professional dental care, it’s important to implement regular home dental care for your pet. This may include brushing their teeth with pet-safe toothpaste, using dental wipes or gels, providing dental treats or toys, or using water additives recommended by our veterinarian. We can guide you on the best home dental care routine for your pet.

It’s important to remember that the schedule for dental cleanings and oral check-ups may vary based on your pet’s individual needs. Regular dental care is crucial for maintaining optimal oral health and preventing dental diseases in pets.

14. What types of diagnostic tests are available at your clinic?

We offer a range of diagnostic tests to help assess the health and diagnose medical conditions in pets.

1. Blood Tests: Blood tests, such as a complete blood count (CBC) and blood chemistry panel, provide information about your pet’s overall health, organ function, and blood cell counts.

2. Urinalysis: Urinalysis involves examining a urine sample to evaluate kidney function, detect urinary tract infections, and identify other potential health issues.

3. Imaging: We have equipment for imaging diagnostics, such as X-rays (radiography) and ultrasound. These imaging techniques help visualize internal structures, bones, organs, and detect abnormalities or injuries.

4. Fecal Examinations: Fecal examinations are used to identify intestinal parasites, such as worms or protozoa, by analyzing a stool sample.

5. Microbiology: Microbiology tests involve culturing samples to identify bacterial or fungal infections and determine the appropriate treatment.

6. Cytology: Cytology involves examining cells under a microscope to diagnose conditions, such as skin diseases, ear infections, or the presence of abnormal cells, like cancer.

7. Biopsies: A biopsy involves taking a small sample of tissue for microscopic examination, often performed via surgical or needle biopsy. This procedure helps diagnose conditions like tumors or inflammatory diseases.

8. Serology: Serology tests evaluate blood samples to detect the presence of antibodies, such as in tests for infectious diseases like heartworm, feline leukemia, or parvovirus.

9. Allergy Testing: Allergy testing, such as intradermal or blood tests, is available to identify specific allergens causing allergies or skin conditions in pets.

Upon the comsultation you will understand which diagnostic tests are appropriate for your pet’s specific needs and we will discuss any concerns or questions you may have.

15. How can I keep my pet's weight in check and ensure they have a healthy diet?

Maintaining a healthy weight for your pet is essential for their overall well-being. Here are some tips to help keep your pet’s weight in check and ensure they have a healthy diet:

1. Consult with our Vets: Start by consulting with our vet to determine your pet’s ideal weight range, nutritional needs, and any specific dietary recommendations based on their age, breed, and health condition.

2. Portion Control: Follow our veterinarian’s guidance on portion sizes and feeding frequency based on your pet’s weight and activity level. Avoid free-feeding and measure out appropriate portions of food to prevent overfeeding.

3. Balanced Diet: Ensure your pet is receiving a balanced diet that meets their nutritional requirements. High-quality commercial pet food often provides a complete and balanced diet, formulated specifically for your pet’s life stage and breed. Discuss with our vets about the most suitable food options for your pet.

4. Limited Treats: Be mindful of the treat consumption as they can contribute to excessive calorie intake. Use treats sparingly and consider low-calorie options or use small portions of their regular food as treats.

5. Avoid Table Scraps: Refrain from feeding your pet table scraps or human food, as it can be high in calories, unhealthy, and potentially harmful to their digestion and overall health.

6. Regular Exercise: Engage your pet in regular physical exercise appropriate for their breed and age. Play interactive games, go for walks, or engage in activities that promote physical activity. Regular exercise helps burn calories, maintain muscle tone, and supports overall health.

7. Monitor Weight: Regularly monitor your pet’s weight to track any changes. If you notice weight gain or loss, consult with us to rule out any underlying health issues or adjust the diet accordingly.

8. Provide Mental Stimulation: Mental stimulation and enrichment activities can also help prevent excessive weight gain by reducing boredom and emotional eating behaviors. Use interactive toys, puzzle feeders, or engage in training sessions to keep your pet mentally stimulated.

9. Regular Veterinary Check-ups: Schedule regular wellness exams with us, so we can assess your pet’s weight, body condition, and provide nutritional guidance specific to your pet’s needs.

Remember that every pet is unique, and their dietary needs may vary. It’s important to work closely with us to develop a customized plan that suits your pet’s individual requirements and helps them maintain a healthy weight.

16. What should I do if my pet shows signs of discomfort or illness?

If your pet shows signs of discomfort or illness, it’s important to take appropriate steps to ensure their well-being. Here’s what you can do:

1. Assess the Situation: Observe your pet and assess their symptoms. Take note of any changes in behavior, appetite, drinking, mobility, or other abnormal signs. Document specific details to provide accurate information to our vet.

2. Contact us: Reach out to us as soon as possible to describe your pet’s condition and symptoms. We will provide guidance on what steps to take next. If it’s during regular clinic hours, call the clinic directly. If it’s outside of clinic hours or an emergency, call our emergency number.

3. Follow Veterinary Instructions: Discuss your pet’s symptoms with us and follow our professional advice. We may suggest scheduling an appointment for an examination, provide at-home care instructions, or advise immediate action depending on the severity of the situation.

4. Provide Comfort: Ensure your pet is in a comfortable and quiet environment. Offer a calm and soothing atmosphere to help reduce stress and anxiety. Ensure they have access to fresh water and a clean resting area.

5. Monitor Vital Signs: Observe your pet’s vital signs such as temperature, heart rate, and breathing rate, if applicable. Take note of any significant changes and inform your veterinarian.

6. Administer Medications: If your pet has prescribed medications, adhere to the recommended dosage and administration instructions. Follow guidelines provided by oir veterinarian or consult with us if you have any concerns.

7. Maintain Hygiene and Isolation (if necessary): In cases where an infectious illness is suspected, keep your pet isolated from other animals to prevent the spread of the disease. Practice good hygiene by washing your hands thoroughly after handling your sick pet.

8. Provide Proper Nutrition: Ensure your pet has access to a balanced diet appropriate for their condition. If your pet has a reduced appetite, consult us for guidance on special diets or feeding strategies.

Remember, it’s always recommended to consult with us for professional guidance and diagnosis. We are best equipped to provide accurate advice and appropriate treatment for your pet’s specific symptoms and condition.

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